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Customer Relationship Management Q&A

  •   When it comes to aggregate spend, what are the situations in which a company should consider handling this reporting internally, and when should a company consider having a vendor handle this function?

    Answered April 15th, 2010 by Expert: Lindsay Duncan

    The increase in the number and the complexity of laws is making it very difficult for companies to handle this reporting internally under most circumstances. Given all the differences in requirements across the laws, it has become quite burdensome to gather/organize data and prepare reports. For a small company with a minimal sales force that is not engaged in much promotion and advertising, it’s feasible to organize the data internally. However, it is usually more cost-effective to outsource the process to someone with a specialized solution to help meet disclosure compliance. These solutions can enable efficient data integration and cleansing as well as automated reporting that is continuously updated per current regulations. In addition, by outsourcing, companies can the focus on higher-value compliance tasks such as oversight, approval, auditing, and analysis

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