
Lindsay Duncan
Cegedim Dendrite Vice President Technology & Development Strategy Visit Website
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Lindsay Duncan, Vice President, Technology & Development Strategy at Cegedim Dendrite, has managed the development of some of the company’s most innovative solutions. His work has enhanced Cegedim Dendrite’s offerings, making the company’s selection of products and services the deepest and broadest in the marketplace.
Mr. Duncan started with the company in 1987 as a software developer in Australia, later relocating to the United States. He was a founding employee of Dendrite International, which was acquired by the Cegedim Group in 2007. The resulting organization, Cegedim Dendrite, is the world’s leading provider of pharmaceutical customer relationship management (CRM) solutions, with a 35% global market share.
Today Mr. Duncan is responsible for building and maintaining a technology roadmap for Mobile Intelligence (MI), Cegedim Dendrite’s flagship CRM solution. He develops technology strategies based on future platforms, architectures and functionality trends. Mr. Duncan interfaces regularly with clients and with several departments internal to Cegedim Dendrite, with the goal of developing better products and services designed specifically for the Life Sciences.
Another one of Mr. Duncan’s significant contributions to Cegedim Dendrite is the engineering of the industry’s first and leading aggregate spend solution. This is a data management and reporting solution that allows pharmaceutical companies to keep track of increasingly complex state regulations.
Prior to Cegedim Dendrite, Mr. Duncan was a software developer for IBM in Sydney. He also spent seven years in the field of Electrical Engineering, including five years with the Electronic Warfare group of the Australian Department of Defense.
Mr. Duncan received a certificate in Electrical Engineering from North Sydney Technical College and a degree in Computer Science from Macquarie University.
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Customer Relationship Management Q&A
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What are the pros and cons of a shared versus dedicated SaaS platform?
The shared SaaS option is the most cost-effective solution, with a lower monthly cost compared to the dedicated SaaS platform. However, given the recent advances in systems virtualization, the cost difference between the two models has decreased significantly compared to the early days of SaaS.
Another factor to consider is that a shared SaaS environment has fixed upgrade timing, whether it suits the client or not, while a dedicated SaaS environment allows the client to choose the upgrade timing within a time window, usually 90 days.
Finally, most SaaS vendors impose daily processing and data-load limits on their shared environment, while the dedicated option is generally not subject to these limits.
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